ITIL® Certifications

ITIL® Service Strategy module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL®-certified personnel.

ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.

The Information Technology Infrastructure Library (ITIL®) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL® 2011 edition), ITIL® is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL® underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.

ITIL® describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.

Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Target Audience

The main target group for the ITIL® Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Service Strategy Challenges, Critical Success Factors and risks
  • Service Design Strategy
  • Service Transition Strategy
  • Service Operation Strategy
  • Continual Service Improvement Strategy

In addition the training will include examination preparation, including a mock examination opportunity.


Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

The centre and origin point of the ITIL® Service Lifecycle, the ITIL® Service Strategy (SS) volume provides guidance on clarification and prioritisation of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. Key topics covered include service value definition, business-case development, service assets, market analysis and service provider types. List of covered processes:

  • ITIL® Foundation exam-prep handbook.
  • ITIL® Foundation simulation tests – 2 sets.
  • Use Accredited Trainer and Course Materials in delivery.
  • Trained more than 10000 professionals in India & Abroad.
  • Training programs is customized to suit individuals´ unique learning needs .
  • The first-attempt pass rates for attendees are among the top most quartile among global training providers.
  • Post Training Support.

This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. The ITIL® Foundations exam can be taken online or paper based.

Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

When Time flexibility is a Constraint due to schedules , Multisoft systems provides learners with a unique training experience by giving then On Demand tailor-made Courses.

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